We expect your order to arrive within 48- hours of dispatch, and we aim to dispatch your order within 24 hours of receiving it. If your order has not arrived in this time frame, please contact us via the contact us form, Instagram or Facebook. We will provide you with tracking information via email as soon as your order is shipped.
Keep an eye on your emails and our social media pages for updates.
We are open minded to shipping overseas, but this would need to be managed on a case by case basis at this stage, if you would like to purchase KLEN but are not based in the UK or ROI, please get in touch via our contacts form.
Our shipping fees are based on the weight and destination of each parcel and is currently charged at a flat rate of £2.19 for parcels weighing less than 1kg, being shipped to mainland UK or ROI.
We offer FREE SHIPPING for all orders over £40
Cancelling an Order
If you find yourself in a position where you need to cancel your order before it has arrived, but after it has been dispatched, the best thing to do is refuse delivery of the item when it reaches you. This will automatically send the parcel back to us with no further charge to either party.
If there is a problem with your order...
If you have received your order and there is a problem, please contact us via the contact us form, by emailing firstname.lastname@example.org or via our Facebook or Instagram page, either Alex or Sophie will be happy to discuss options with you.
With customer satisfaction at the heart of everything we do, we pride ourselves on being flexible, and aim to give you the best customer experience possible.
We currently accept all major debit and credit cards as well as Paypal Secure Checkout.
All payments are proscessed using our secure payment gateway with SSL security.